Returns and refunds
Last updated August 6, 2026
30 days, no explanation needed
You can return anything within 30 days of delivery for a full refund. You do not have to tell us why.
Items should be in the condition you received them. We are not going to argue about packaging.
How to start a return
Email support@dropipoint.com with your order number. We will reply with return instructions. Most requests are answered the same day.
When you get your money back
Refunds go back to the original payment method. Once we issue the refund, Stripe releases it and your bank typically posts it within 5–10 business days. That last part is the bank's timing, not ours.
Damaged, wrong or missing items
If something arrives damaged or is not what you ordered, email us with a photo and your order number. We will send a replacement or refund you — your choice — and you will not be asked to ship anything back.
Cancelling an order
If your order has not shipped yet, we can cancel it and refund you in full. Once it has shipped, treat it as a return.